Betjili Privacy Policy – How We Protect Your Personal Data

Betjili operates the online gaming platform accessible at betjili-jit.com (the "Platform"), providing sports gaming, casino games, live dealer tables, crash games, poker, and associated promotional services to registered players primarily located in Pakistan.

For the purposes of this Privacy Policy, betjili is the data controller — meaning we are the entity that determines why and how your personal data is collected and processed. Our contact address for all privacy-related matters is support@betjili-jit.com. We are committed to responding to privacy enquiries within five business days.

Betjili collects the following categories of personal data. We only collect what is necessary for the purposes described in this policy:

Identity and contact information:

• Full legal name as it appears on your CNIC or other government-issued identification
• Date of birth (to verify you are 18 or older)
• Residential address
• Email address and mobile phone number
• CNIC number (collected during KYC verification)

Financial information:

• Payment account details (Easypaisa, JazzCash, NayaPay, SadaPay, bank account number for IBFT)
• Partial card details where Visa/Mastercard is used (full card numbers are never stored by betjili)
• Transaction history — deposits, withdrawals, and bonus transactions

Platform usage data:

• Game history — which games were played, session duration, wager amounts, and results
• Login timestamps and session data
• Device type, operating system, browser type, and IP address
• Bonus and promotional history
• Customer support communication logs

Betjili collects your personal data through the following means:

• Registration form: Identity, contact, and date-of-birth information is collected when you create your betjili account.
• KYC verification: Identity documents and proof of payment method are submitted by you when betjili requests verification, typically before your first large withdrawal or when flagged by our compliance system.
• Transactions: Payment method details are collected when you initiate a deposit or withdrawal.
• Platform activity: Game history, session data, and device information are collected automatically as you use the platform.
• Communications: Any information you provide when contacting betjili support — by email, live chat, or any other channel — is recorded.
• Cookies and tracking technologies: Betjili uses cookies and similar technologies as described in Section 8 of this policy.

Betjili processes your personal data for the following specific purposes, each of which has a legitimate legal basis:

• Account creation and management: To register your account, verify your identity, and manage your betjili profile. Legal basis: contract performance.
• Processing deposits and withdrawals: To receive your deposits, verify payment methods, process withdrawals, and maintain accurate transaction records. Legal basis: contract performance and legal obligation.
• Fraud prevention and security: To detect and prevent fraudulent transactions, money laundering, bonus abuse, and unauthorised account access. Legal basis: legitimate interests and legal obligation.
• Age verification: To confirm that all players are 18 years of age or older in compliance with our responsible gaming commitments. Legal basis: legal obligation.
• Regulatory compliance: To comply with applicable laws and respond to lawful requests from regulatory bodies. Legal basis: legal obligation.
• Platform improvement: To analyse how players use betjili and identify areas for improvement in the platform experience. Legal basis: legitimate interests.
• Promotions and VIP Club: To deliver personalised bonus offers, calculate cashback, and manage your VIP tier progression. Legal basis: contract performance and consent.
• Marketing communications: To send promotional emails or notifications about new offers. Legal basis: consent — you may opt out at any time.

Betjili does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment processing partners: Your payment account details are shared with the relevant payment service provider (e.g., Easypaisa, JazzCash, your bank) to process the transaction you initiated. These providers operate under their own privacy policies and applicable regulations.
• Identity verification services: Your identity documents may be shared with a third-party KYC/AML verification service provider during the verification process. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game software providers: Certain technical game data (not personally identifying information) is shared with game providers to operate RNG certification systems and ensure game integrity.
• Regulatory and law enforcement authorities: Betjili will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order.
• Fraud prevention networks: Betjili participates in industry-level fraud prevention information sharing to protect players and the platform from known fraudulent actors.

Betjili retains personal data for as long as is necessary to fulfil the purposes for which it was collected, taking into account legal and regulatory obligations:

• Active account data: Retained for the duration of your account relationship with betjili.
• Transaction and financial records: Retained for a minimum of five years following the last transaction, as required by financial record-keeping regulations.
• KYC documentation: Retained for a minimum of five years after account closure, in line with anti-money-laundering regulations.
• Support communications: Retained for two years after the last communication, or longer if relevant to an ongoing dispute or investigation.
• Game history: Retained for a minimum of two years and may be kept longer for dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or for 12 months of inactivity, whichever is earlier.

After the applicable retention period expires, betjili will delete or anonymise your personal data in a secure manner. Anonymised data (which cannot be used to identify you) may be retained indefinitely for statistical analysis purposes.

Betjili implements technical and organisational security measures appropriate to the sensitivity of the personal data processed. These include:

• TLS/SSL encryption for all data transmitted between your device and betjili's servers
• Encryption of sensitive data at rest, including payment account details and identity documents
• Role-based access controls — betjili staff can only access personal data relevant to their specific job function
• Regular security audits and penetration testing by independent parties
• Multi-factor authentication for internal access to systems containing player data
• Automatic account lockout after repeated failed login attempts to protect against brute-force attacks
• Comprehensive activity logging to detect and investigate suspicious behaviour

Betjili uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device by your browser. Betjili uses three categories of cookies:

You can control cookie settings through your browser's privacy settings. Blocking essential cookies will affect your ability to log in and use the platform. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.

As a betjili player, you have the following rights in relation to your personal data. To exercise any of these rights, contact betjili at support@betjili-jit.com. We will respond within 30 days.

Betjili is strictly an adult platform. The service is not directed at, and betjili does not knowingly collect personal data from, individuals under the age of 18. Age verification is a required step in the registration process, and betjili conducts additional KYC checks to confirm player ages where required.

If betjili discovers that a player is under 18 years old, the account will be closed immediately, all pending transactions will be reversed where possible, and any balance in the account will be forfeited. If you believe that betjili has inadvertently collected data from a minor, please contact us at support@betjili-jit.com and we will take immediate action.

The betjili platform does not contain links to third-party websites for commercial or advertising purposes. Game software embedded in the platform may be served from game provider servers, but this is a functional technical requirement and not a form of external linking that directs you away from the betjili platform.

If you navigate away from betjili to any external site — for example, by typing a payment provider's URL directly into your browser — betjili is not responsible for the privacy practices of that external site. This Privacy Policy applies only to the betjili platform.

Betjili may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, betjili will update the "Last Updated" date at the top of this page and notify players via the platform notification system or email.

We encourage you to review this Privacy Policy periodically. If you continue to use the betjili platform after being notified of changes to this policy, this constitutes your acceptance of the updated policy.

Significant changes — such as new categories of data collection, new uses for existing data, or changes to your rights — will be communicated with at least 30 days' advance notice where possible.

If you have any questions about this Privacy Policy, how betjili handles your personal data, or if you wish to exercise any of the rights described in Section 9, please contact betjili's privacy team using the details below:

Betjili is committed to resolving privacy concerns promptly and transparently. If after contacting us you feel your concern has not been addressed adequately, you have the right to escalate to the applicable data protection authority in your jurisdiction.